Faqs

Yes, returns are now free. We've worked very hard to bring you this offer. Simply use our returns form to request an exchange or refund and we'll send you the return label.returns form: http://retours.joystudio.fr
No, we're a truly French brand based in Paris, and we take care to make all our products from A to Z, paying particular attention to design, materials and sizing....
All our stock is located in Paris, and we ship from this warehouse within 48 hours.
We deliver anywhere in the world, free of charge, quite simply.
Yes, exchanges are possible. To request an exchange, please use the following form: http://retours.joystudio.fr
Please indicate the new model or size.
Our products are dispatched within 48 hours. Delivery is estimated at 48 hours via Laposte for standard delivery and 24 hours for express delivery via Chronopost in France. For the rest of Europe the delivery time is 3-4 days. We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality or price of our products.

Our site is 100% secure. (Not to mention 200% . . .) It is initially in HTTPS (secure hypertext transfer protocol). We have an SSL certificate with an encrypted connection (256-bit TLS key).

Finally, we use PayPal and Stripe for payments, so your bank details are never in our possession. These are the benchmarks for secure Internet transactions.
If you notice this before 48 hours, please contact us as soon as possible and we will be happy to update your delivery details. If the order has already been dispatched, in accordance with our general terms and conditions of sale, no further changes can be made.
Little problem with the Post Office? Lost or destroyed parcel? Customer satisfaction is our priority. Don't hesitate to contact us by e-mail at contact@joystudio.fr or directly on the contact form: our team will do its utmost to meet your expectations.
At Joy Studio, we offer a 100% Money Back Guarantee. If for any reason you are not happy with the product, you can return it within 30 days of the order date. We will refund the full price of the item as soon as it reaches our premises. Please note that all products returned must be in perfect condition.
If your order has not yet been delivered, please contact us as soon as possible and we will be delighted to modify your order.